UPS Customer Service jobs | Apply for a Position here.

Job Description

The Customer Service Representative is responsible for ensuring high-quality service for both internal and external customers by ensuring accurate data entry, continuous process improvement, and prompt issue resolution.

Job Responsibilities

● The role involves managing communication with clients, carrier brokers, and other offices for customer service and administration.

● It involves processing documentation related to inventory movement, receiving and processing orders, ensuring accurate billing,

● resolving customer concerns,

● maintaining working instructions,

● ensuring compliance with ISO Quality Management procedures,

● assisting with dispatch planning,

● coordinating client KPIs, and

● pursuing continuous improvement initiatives to increase productivity and service levels.

Job Qualifications

● The job requires 3-4 years of experience in Contract Logistics,

● 2-3 years of customer service, and additional administrative/data entry experience,

● excellent communication,

● strong organizational,

● time management,

● problem-solving, and

● proficiency in computer and keyboarding.

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