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 Job Description 

The Customer Service Representative is responsible for ensuring high-quality service for both internal and external customers by ensuring accurate data entry, continuous process improvement, and prompt issue resolution.

Job Responsibilities 

● The role involves managing communication with clients, carrier brokers, and other offices for customer service and administration. 

● It involves processing documentation related to inventory movement, receiving and processing orders, ensuring accurate billing,

●  resolving customer concerns, 

● maintaining working instructions, 

● ensuring compliance with ISO Quality Management procedures, 

● assisting with dispatch planning, 

● coordinating client KPIs, and 

● pursuing continuous improvement initiatives to increase productivity and service levels.

Job Qualifications 

● The job requires 3-4 years of experience in Contract Logistics, 

● 2-3 years of customer service, and additional administrative/data entry experience,

● excellent communication, 

● strong organizational, 

● time management, 

● problem-solving, and 

● proficiency in computer and keyboarding.

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